Terms & Conditions

Last Updated: October 28, 2025

Please read these Terms & Conditions ("Terms") carefully before using the http://urmstonmobile.shop website (the "Service") operated by Urmston Mobile ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Definitions

  • "Service" refers to the website http://urmstonmobile.shop and the services offered through it, including but not limited to the sale of mobile phones, accessories, and mobile phone repair services.
  • "User", "You", "Your" refers to the individual accessing or using the Service.
  • "We", "Us", "Our" refers to Urmston Mobile.
  • "Products" refers to mobile phones, accessories, and other goods offered for sale on the Service.
  • "Repair Services" refers to the diagnostic and repair services offered for mobile devices.

2. Use of the Website

  • You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service.
  • Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.
  • All content included on the website, such as text, graphics, logos, images, and software, is the property of Urmston Mobile or its content suppliers and protected by UK and international copyright laws. You may not reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on the website without written permission from us.

3. Products for Sale

  • Descriptions: We endeavour to describe Products as accurately as possible. However, we do not warrant that product descriptions or other content of this Service are accurate, complete, reliable, current, or error-free. Images are for illustrative purposes only.
  • Pricing: Prices for Products are subject to change without notice. All prices are quoted in GBP (£) and include VAT where applicable unless stated otherwise. We reserve the right to correct any pricing errors.
  • Availability: All Products are subject to availability. We will inform you as soon as possible if the Products you have ordered are not available.

4. Orders, Payment, and Contract (Sales)

  • Order Process: Placing an order constitutes an offer by you to purchase Products subject to these Terms. All orders are subject to acceptance by us.
  • Acceptance: We will confirm acceptance of your order by sending you an email confirming dispatch of the Product(s). The contract between us will only be formed when we send you this dispatch confirmation.
  • Payment: Payment must be made at the time of order using one of the specified payment methods (PayPal, Bank Transfer, Card Payment via secure gateway, Google Pay, Apple Pay). Goods will not be dispatched until full payment is received.
  • Refusal: We reserve the right to refuse any order placed with us.

5. Shipping & Delivery (Sales)

  • Methods & Costs: Shipping options and costs will be displayed during the checkout process.
  • Timeframes: We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers or events outside our control.
  • Risk: Risk of loss and title for Products pass to you upon our delivery to the carrier.

6. Returns & Refunds (Sales)

  • Consumer Rights: You have statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you are entitled to a refund, repair, or replacement.
  • Cooling-Off Period (Online Sales): For Products purchased online, you typically have the right to cancel your order within 14 days of receiving the goods without giving any reason (distance selling regulations). Goods must be returned in their original condition, unused, and with all packaging, within 14 days of notifying us of your cancellation. You may be responsible for return shipping costs.
  • Exclusions: This cooling-off period may not apply to certain items (e.g., software, personalised goods, items sealed for health/hygiene reasons if unsealed).
  • Refurbished Goods: Refurbished goods are sold with clear descriptions of their condition and are covered by our warranty (see specific warranty terms if provided separately) and your statutory rights.
  • Process: To initiate a return, please contact us via the contact details provided.

7. Repair Services

  • Diagnosis & Quotes: We offer diagnostic services to identify faults. A quote for the repair will be provided before work commences. Quotes are typically valid for 14 days. There may be a diagnostic fee if you choose not to proceed with the repair after diagnosis, which will be communicated beforehand ('No fix, no fee' applies only if a repair is attempted but unsuccessful, not for diagnostics alone).
  • Turnaround Time: Estimated repair times are approximate and may vary depending on parts availability and complexity. We will keep you informed of any significant delays.
  • Data Loss: It is your responsibility to back up all data on your device before submitting it for repair. We are not liable for any loss of data, software, or applications during the repair process.
  • Repair Warranty: We offer a 12-month warranty on our Repair Services, covering the specific parts replaced and the labour associated with that repair. This warranty does not cover:
    • Faults unrelated to the original repair.
    • Damage caused by misuse, accidents, liquid damage, or tampering after the repair.
    • Software issues unrelated to the repair.
    • Pre-existing or intermittent faults not diagnosed during the initial assessment.
  • Unclaimed Devices: Devices left unclaimed for 60 days after notification of completion or non-repairability may be disposed of or recycled. We will make reasonable attempts to contact you before doing so.

8. Limitation of Liability

  • To the fullest extent permitted by law, Urmston Mobile shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
  • Our liability for direct damages related to Products purchased shall be limited to the purchase price of those Products. Our liability for direct damages related to Repair Services shall be limited to the cost of the specific Repair Service provided.
  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any liability that cannot be excluded by English law.

9. User Accounts (If Applicable)

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

10. Privacy Policy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: info@urmstonmobile.shop
  • Address: 9 Stretford Rd, Urmston, Manchester M41 9JY
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