Privacy Policy

Last Updated: October 28, 2025

1. Who We Are

Our website address is: http://urmstonmobile.shop. We are Urmston Mobile, providing mobile phone repair, sales, and accessory services based in Urmston, Manchester.

2. What Personal Data We Collect and Why We Collect It

a) Comments

  • Data Collected: When visitors leave comments on the site, we collect the data shown in the comments form (e.g., name, email, website), the visitor’s IP address, and browser user agent string.
  • Purpose: To help spam detection and display your comment once approved.
  • Gravatar: An anonymized string created from your email address (hash) may be provided to the Gravatar service to see if you are using it. Their privacy policy is here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if using Gravatar) is visible to the public alongside your comment.

b) Media

  • Guidance: If you upload images to the website (e.g., as part of a quote request or profile), you should avoid uploading images with embedded location data (EXIF GPS) included.
  • Risk: Visitors to the website can download and extract any location data from images on the website.

c) Contact Forms & Repair Quote Forms

  • Data Collected: When you use our contact forms or repair quote forms, we typically collect your name, email address, phone number (optional), device details (brand, model, issue), and any message you provide.
  • Purpose: To respond to your inquiries, provide repair quotes, schedule services, and communicate with you regarding your request. We use this information solely for the purpose of fulfilling your request. Data submitted via these forms may be sent via email (e.g., using PHPMailer) to our internal team for processing.

d) Cookies

Cookies are small text files stored on your computer. We use cookies for several purposes:

  • Comments: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These last for one year and are for your convenience so you don't have to re-enter details.
  • Login: If you have an account and log in, we set temporary cookies (discarded when you close your browser) to check if your browser accepts cookies, and persistent cookies (lasting two days, or two weeks if "Remember Me" is selected) to save login information and screen display choices. Logging out removes login cookies.
  • E-commerce / Shop:
    • We use cookies to keep track of cart contents while you’re browsing our site.
    • When you purchase from us, we collect information like name, address, email, phone number, etc., to process orders, payments, prevent fraud, and comply with legal obligations.
  • Website Functionality: Essential cookies may be used for basic site functions and security.
  • Analytics: (If you use analytics like Google Analytics, add details here about cookies used and data collected).

e) Embedded Content from Other Websites

  • Behaviour: Articles or pages on this site may include embedded content (e.g., videos from YouTube, maps from Google Maps). Embedded content behaves as if you visited the other website directly.
  • Data Collection by Third Parties: These external websites may collect data about you, use their own cookies, embed tracking, and monitor your interaction with the content. Please refer to their privacy policies.

3. Who We Share Your Data With

We do not sell your personal data. We share it only in limited circumstances:

  • Service Providers: With third parties helping us operate (hosting: Ionos, spam detection, email, payment processors).
  • Password Resets: Your IP address is included in reset emails.
  • Legal Requirements: If required by law.

4. Payments

We accept payments through various methods including PayPal, Bank Transfer, Card Payments (processed via secure third-party gateways), Google Pay, and Apple Pay. When processing payments, some of your data will be passed to the relevant payment processor, including information required to process or support the payment, such as the purchase total and billing information.

We do not store your full credit card details on our servers. Payment data is handled directly by our payment processors (e.g., PayPal, Stripe, your bank). We recommend reviewing the privacy policy of the specific payment provider you choose during checkout for details on how they handle your data.

5. How Long We Retain Your Data

  • Comments: Retained indefinitely for comment moderation.
  • Registered Users (If Applicable): Data stored in user profiles as long as the account exists.
  • Contact/Quote Forms: We typically retain submissions for up to 1 year for customer service purposes. This data is not used for marketing unless you explicitly consent.
  • Orders: We generally store customer order information for 7 years for tax and accounting purposes.

6. What Rights You Have Over Your Data

Under UK GDPR, you have the right to:

  • Access your data.
  • Rectify incorrect data.
  • Request erasure of your data.
  • Request restriction of processing.
  • Data portability.
  • Object to processing.

Exercising Your Rights: Contact us using the details below. Note that some data may need to be retained for legal or security reasons.

7. Where Your Data Is Sent

  • Spam Detection: Comments may be sent to an automated service.
  • Hosting & Service Providers: Data may be processed by providers like Ionos, potentially outside the UK/EU, under data protection agreements.
  • Embedded Content: Data sent directly to third-party providers.

8. Our Contact Information

For privacy concerns or to exercise your rights:

  • Email: info@urmstonmobile.shop
  • Address: 9 Stretford Rd, Urmston, Manchester M41 9JY

9. Changes to This Privacy Policy

We may update this policy. Please review this page periodically. The "Last Updated" date indicates the last revision.

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